Forum Discussion

iantresman1's avatar
iantresman1
Joining in
4 months ago

Moving house: new install status

I called VM on 19 Aug to move house and take VM with me. Today should be the new install date, but:

  • I've had no notifications that it will happen
  • nothing in my new contract mentions my new address
  • my account shows no open orders
  • my broadband status shows everything is OK at my old address
  • no confirmation that the pre-engineer visit was done
  • there appears to be nowhere to check.

I found an account option that says "we know you are moving", and another place that indicates that my contract was cancelled. I've tried contacting Virgin, but they keep pointing me to a FAQ or chatbot.

Where do I check that everything is on schedule at the new address?

2 Replies

  • iantresman1's avatar
    iantresman1
    Joining in
    4 months ago

    So Virgin have just arrived. Would have been nice to have some update up to this point.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      4 months ago

      Hello iantresman1

       

      Apologies you weren't advised of the installation date besides the conversation you had confirming today, we appreciate you raising this via the forums and welcome to the community.

       

      We're pleased to hear the engineers have attended, let us know how the installation goes.