Forum Discussion

rachpid's avatar
rachpid
Tuning in
3 hours ago

Moving House Evidence

Hi, does anyone know how long it takes Virgin to get back to you once you have sent in evidence that you are moving to a non-Virgin supplied property? I sent mine on 24th October but haven't heard anything back. Our disconnection fee is £400 so keen to get it sorted before that comes out. 

2 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    38 minutes ago

    Hi rachpid 

    Thanks for posting and welcome back to the community. I'll send you a PM now to investigate this for you.

    Best wishes.

  • rachpid's avatar
    rachpid
    Tuning in
    3 hours ago

    Also meant to add that I never got sent the email with details on where to send the evidence, so sent it to the standard Home Movers email address with my account number. Was this right?