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ja320's avatar
ja320
Just joined
12 days ago

Moving House & New Contract

Hi, I've just moved house last week and used the self-install form. My internet is working fine at the new place, but my account is showing a new contract of 18 months.

I was out of contract and haven't made any changes, and the self-install page does say I'd keep my current contract. 

Is this just an error showing on my account, or is there something that needs changing to show I'm not in contract anymore?

Thank you!

contract
Move home

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    12 days ago

    Hey ja320, thank you for reaching out and a warm welcome to the community, we are sorry to hear about the contract issues.

    The only time a change like this would put you into a new contact is if that you changed something for example downgrading or upgrading the speeds. 

    If not changes has been made the original contact would just carry over.