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Sanjaaaaaay's avatar
Sanjaaaaaay
Joining in
11 months ago

Moving house - Virgin not supported in new area

Hi there,

I'm moving house at the end of the month, and unfortunately Virgin Media does not support the new address. I have tried to contact Virgin through phone, whatsapp (but I think there's a bug leading to a cycle) and live chat but am struggling to get through to anyone. Is there any other method I can take to cancel?

 

Thanks

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 months ago

    Hi Sanjaaaaaay 

    Thanks for posting and welcome back to the community.

    Sorry to hear of any issues contacting us. You'll need to call the team on 150 / 0345 454 1111 option 4 and 3, the team will then book the cancellation in for you.

  • Sanjaaaaaay's avatar
    Sanjaaaaaay
    Joining in
    11 months ago

    Hi there,

    Thank you! I have tried calling a few times and always have to hold for ages and/or get disconnected. Is there any other method? Do you have a form I could fill or an email?

    Thanks,

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      11 months ago

      Thanks for coming back to us Sanjaaaaaay.

      Let's see what we can do to assist on this one, hopefully I can avoid you a call into our team.

      Check out the envelope in the top right hand corner for a private message from me

      Thanks,

      David_Bn