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windmill1201's avatar
windmill1201
Joining in
5 months ago

Moving House - Evidence to remove early Cancellation Fee

Hello,

I am moving house and am unable to receive Virgin Media broadband at the new property so have cancelled my broadband package. An early cancellation fee will be charged to my account however, because Virgin are unable to provide the service in the new property the person on the phone during the cancellation said that I can send evidence of my new address via email to remove this fee.

However, no email address was provided and I haven't received any further emails from Virgin with guidance on where to send this. I emailed HomeMovers@virginmedia.co.uk after finding a different thread with this address in but have received no reply.

Any help is greatly appreciated!

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    5 months ago

    Good afternoon windmill1201 

    Thanks for posting and welcome back to the community. When you've done the cancellation, it should have triggered an auto-email to the address on file, in which you'd reply to this with the evidence for us to review.

    I'll send you a PM now though to assist further.