Forum Discussion

zhanna185's avatar
zhanna185
Joining in
4 months ago

Moving home

I have just moved my virgin media and need assistance connecting to ky account 

I would like to set up my account but would like to use the same email from my last address, could I have assistance please? 

 

My previous issue re engineer is resolved virgin media texted to my account is activated . 

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    What is the engineer required to do? If a new cable is required from the road it may take much longer. 

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        4 months ago

        Hi zhanna185, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

        I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

        Many thanks,