Forum Discussion

ghuznee's avatar
ghuznee
Joining in
5 months ago

Moving home and landlord won't allow the faceplate installation - can I cancel without early exit fees?

What it says in the title really. We've moved from my property to a rental which is an apartment and the landlord is not keen on getting the installation of the faceplate etc. So can I comfortably cancel my account which is for a year (6 months left) given I have a very reasonable reason for cancelling?

 

  • Hi ghuznee thanks for posting and welcome back to our community.

    I would like to take a look into your situation, regarding moving to a property where we can provide, but your landlord will not permit.  To do this I am going to need to take some details via private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

    • ghuznee's avatar
      ghuznee
      Joining in

      Thank you Lee, noted. FYI I mentioned 6 months to go, but in fact it's a brutal 11 months to go.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Might be cheaper to offer the landlord a financial incentive to let you install than to pay the VM cancellation fee. Cash often works wonders. 

  • Anonymous's avatar
    Anonymous

    Hello, I am in the same position, moving to a new place where the address checker says there is service, however there is no cable running into the house and landlord says he does not want any drilling or cable going into the house as there is already one available (not virgin). I have 6 months left, can any chance to waive the early termination charge as it is not my fault? Thanks