Forum Discussion

r21442's avatar
r21442
Tuning in
2 years ago

Moving home - VM do not offer enough forms of proof to avoid EDCs

VM allow you to cancel up to 60 days before your move but then only give you 30 days to provide proof of your new address. I cannot get VM at new address so I am leaving after 20 years. The issue after cancelling by chat yesterday is the following:

Bank statement – I have not moved yet so I cannot change my address.

Mortgage – I don’t have a mortgage; I am paying cash for my new property.

Rental agreement – I am buying, not renting.

Driving License - I have not moved yet so I cannot change my address.

Insurance policy - I have not moved yet so I cannot change my address.

Utility bill - I have not moved yet so I cannot change my address.

I sent a copy of my legal contract to purchase but it was rejected. I asked them to call me and that was rejected by autoreply. A disgrace to treat a long and loyal customer this way - jeez if I wanted to leave VM I could have done it many times over those 20 years. For goodness sake sort this out. Raging.

6 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 years ago

    Hi r21442 👋.

    Thanks for reaching out to us, apologies for the issues that you are having with moving and providing evidence of this. So that we can look into this further,  we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.

    Sabrina

    • pbamber's avatar
      pbamber
      Joining in
      2 months ago

      I am also experiencing the same problem, 2 years later! Please let me know how we can get around this issue as we do not wish to leave VM, but there is no connection at our new postcode. 

      As the above, I also am buying outright and will not have proof of address in the specified timescale.  Please advise how this can be resolved.

       

      Many thanks

       

       

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 months ago

        Hey pbamaber, thank you for reaching out and a warm welcome to the community, we are so sorry to hear about your moving issue.

        If you are moving house and we cannot service your area, you would need to send the proof in.

        Once done any fee's would get waived, have you sent this in?  

  • pbamber's avatar
    pbamber
    Joining in
    2 months ago

    How easy is history do and how quick will this be refunded?  it is a lot of money to take in one month