I recently moved and and moved my existing Virgin services with me. However since moving I no longer have access to Netflix which is included in my package. It just asks for new payment info. I can’t get anywhere with a solution from the customer service chat. Can anyone help?!
Same here, even the Virgin help staff seem to be confused over the previous vs new offerings. Certainly the "keep your existing package" isn't true.
Has this been resolved? moving to PM is presumably needed to have private info exchange (reasonable) but does leave the wider community uninformed about this common issue.
Hi Jamie_R, thank you for your query.
We'll always endeavour to post publicly to confirm when an issue has been resolved.
In order to look into your particular account, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
