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MHuffen's avatar
MHuffen
Joining in
26 days ago

Moved house. Conne tion & account problems.

We have moved house and arranged for a continution of service on our existing package.  The account for our previous address shows up as "closed" on the VM app, but we have no option for our new account and aren't receiving a service at the new address.

Can anyone advise please?

Thanks in advance.

account problem
moved house
no service

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  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    26 days ago

    Hi MHuffen thanks for posting and welcome to our community. 

    Sorry to hear that your online account has not transferred from your previous account to your new account. And for any concerns this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R