most outdated system when adding new channels

The 'customer service' is at the point where it's completely and utterly not fit for purpose, and clearly Virgin are happy with that.

I booked Sky and TNT sports pack online and still do not have access. The customer service team said online orders take 2 weeks to process (In my head i can imagine little minions biking down from London to Aberdeen to hand deliver this request. If not, I cannot imagine the 2 week time lag). The customer service team does not have access to the same offer available online but they can (surprise surprise) charge me 50% more and activate it right away.. WHY???!!!

Very very annoying experience!!!

Literally all I want to do is add Sky Sports HD and TNT to our existing package. I cannot understand why is it not just a click of a button and why your team cannot find my order. 

I am at a complete loss as to how it can be so difficult. If it was a one off you could put it down to someone making a genuine mistake and something not being processed correctly, but at this point in the process there is clearly major systematic internal issues. You're not "sorry we're busier than expected today", you're chronically understaffed with admin systems not fit for purpose.

I'd like to hope I've just been very unlucky but I doubt I'm the only person having these issues.

I honestly have no idea what I can do to get this situation sorted. Does anyone have any suggestions on who I need to contact in order for this ridiculous situation to be resolved?