Back in March I definitely signed for a renewal contract when my current VM contract ends in june...yet over the past week I've been bombarded with renew your contract email so I panicked and signed for another thinking I must've been mistaken in March...Now I've got 2 contracts ,can someone from virgin help and tell me which one I am signed up with ,I can't afford 2 pay 2 lots of monthly payments
Forum TeamHi vixB76,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there's been some confusion around your renewal offer. You'll only ever be billed once per month on your account. If you've accepted a new package/contract then once this is applied to the account, this will be active, and any previous contracts will be void.
Only 1 payment will come out each month. The first bill after the changes are made can sometimes look a little different, so may be a little higher, or lower - this will depend on if the new contract costs more or less each month. Future bills should then match the new contract exactly.
Hopefully that puts your mind at ease, however, if you have any further queries or questions, pop back and let us know.
Many thanks,
