Forum Discussion

BeckyBadger's avatar
BeckyBadger
Joining in
5 months ago

Missing Account Reference Number

Hello,

I recently signed up for a Gig1 Broadband only contract and noticed my contract information does not state a Customer Account Number or Reference code, it is a blank field. As such I can't sign up for a My Virgin Media Account and track/move my installation date.

Can anyone help? Location is within Essex if there is a general code for that!

Thanks,

  • Beth_G's avatar
    Beth_G
    Forum Team
    5 months ago

    Hi BeckyBadger,

    Thanks for your post, welcome to the Community Forums. 

    I'm sorry to hear that your account number and area reference is blank in your contract, how very odd!

    I'll be happy to look into this for you. I've dropped you a PM.

    Thanks,