Hi Shaneali2025
Welcome to the Community Forums.
Sorry to hear of your concerns with being mis-sold a package.
We can see on the systems on our side that you've already been speaking with the team and looked to have this resolved.
We recommend only speaking with one contact method, just to save confusion and multiple requests being made, which may delay support.
If you do need any further support, please either reach out to the team who is supporting you, or if they've not been able to help, we can certainly assist further should you need.