Forum Discussion

dhanjib1962's avatar
dhanjib1962
Joining in
2 years ago

Message for Rachel Barrass Customer Services Director

This is a message to Rachel Barrass Today received a letter for notice of default. I have been trying to sort this matter out with you and talked to Alex Power and emailed him ( also followed up on...
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japitts's avatar
japitts
Very Insightful Person
2 years ago

Just to clarify "I am also writing to Ombudsman" - does this mean you've had a complaint open with VM that has either been deadlocked or reached the 8week limit, and you've now escalated to ADR?

Or that you're just writing to the Ombudsman without having gone through VM's internal process first?