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alaninhythe's avatar
alaninhythe
Joining in
2 years ago

Memorable Word Update

I am trying to change my memorable word for use when phoning Virgin Media.

Having looked at many online posts as to how this can be done I have located my Account Settings and the Account Details but nowhere on this page is "Telephone Security Details" as stated it should be. 

Why can I not see this and how do I get this to show?

Many thanks.

4 Replies

    • alaninhythe's avatar
      alaninhythe
      Joining in

      Many thanks for this reply. I have like you, scrolled right down the page on both the website and app and nothing like the bottom of your screen shot is there unfortunately. I now believe it is because my installation has still to take place so will give it till then then try again.

       

    • alaninhythe's avatar
      alaninhythe
      Joining in

      Many thanks for this reply.  I now believe it is because my installation has still to take place so will give it till then, then try again.