Forum Discussion

grahamxyz's avatar
grahamxyz
Just joined
4 days ago

Memorable word problem

A long time ago my memorable word was 7 characters then 8. This was due to Virgin changing security requirements.

Now Virgin have changed my memorable word to something completely different.

As a result their "Customer Service" agents I use those words lightly will not help even thought one of them apparently changed it to my chosen word.

Additionally the new website does not have the option to amend the memorable word - nor even view it which seems crazy.

1 Reply

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    3 days ago

    Hi grahamxyz thanks for posting and welcome to our community.

    Sorry to hear of any issues around your memorable word and for any inconvenience this may be causing. Also, sorry for the customer service experience you've reported when you've attempted to resolve this issue. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R