Forum Discussion

mikebhm's avatar
mikebhm
Dialled in
2 months ago

Mega bundle including netflix. Do I cancel my existing Netflix account?

Old thread but I am in same situation. New contract has removed Netflix Standard and added Netflix with ads. I was told I would receive an activation email but this hasn’t happened yet. What I have received from Virgin is an email telling me they have removed my method of payment for Netflix. No mention of Netfix with Ads or activation. This worries me. 

How long after new contract setup does the Netfix with Ads take to come?

Thanks for any help.

6 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    2 months ago

    Hi mikebhm,

    Thanks for your post and welcome back to our community. 

    If you've purchased a Netflix inclusive bundle from us but are already an existing Netflix customer, you won't need to cancel your current Netflix account. 
    It's important you use the same email address as your current Netflix account during the activation process. Your Netflix account will then transfer over automatically. 

    You should receive an email within 24 hours which includes an activation link to register for your inclusive Netflix subscription. 

    Has it been over 24 hours? Please check any spam and junk folders for the email. 

     

    • mikebhm's avatar
      mikebhm
      Dialled in
      2 months ago

      Thanks Vikki,
      I contacted Support through the chatline to ask about this. I was assured: "I have completed the form you and want to let you know that you will receive an email from us within 24 hours to activate your Netflix account" .

      That was four days ago and it still hasn't come. I have been checking Junk etc. 

      That is two failures to send the activation, first after starting the new contract and second after the above follow up. Both times I was assured my package includes Netflix with ads. 

      I am beginning to think there is something wrong with my account that is preventing this happening. Can you help?

      Thanks

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        31 days ago

        Good morning mikebhm.

        Thanks for replying. Sorry to hear you still haven't received your activation email. 

        What happens when you go to Netflix on your box?

        Can you log out and back in again using the same details?

        Gareth_L