Forum Discussion

vjkld's avatar
vjkld
Dialled in
31 days ago

Marketing Preferences says I’ve opted out when updating phone number

I have tried to update an out of date phone number in my Virgin Media app but when I’ve saved it it’s saying you have opted out of marketing preferences and will take 28 days to update. I can’t get it to say I’ve opted in. Please can someone check I’m opted in and my mobile number is correct I don’t want to miss anything thanks 

2 Replies

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    31 days ago

    Dont know why youd want to be opted in , plenty of complaints on here of VM bothering customers several times a day. 

    Stay as you are if I were you. 

     

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    31 days ago

    Hello vjkld,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account and changing your details to your preference. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L