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Anne1940's avatar
Anne1940
Joining in
10 days ago

Made Web payment 11th March but not showing

Hi there,

I made two webpayments of £60 on 7th and 11th march but only the one from the 7th is showing on my account.  

I have since made 2 more payments of £70  and £7 the past couple of days but my account is still showing I owe.  The £60 payment I made on 11th march isn't showing in the list of payments received.  

I have the email confirmation and shows on bank statement as cleared.

Tried virgin live chat but sends me round in circles can't get hold of an agent.

Thanks

Anne

3 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    9 days ago

    Hi Anne1940 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear the payments aren't showing on your account as expected 😔

    I can see you've spoken to the team since you posted. Has the situation now been cleared up?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Anne1940's avatar
      Anne1940
      Joining in
      9 days ago

      Hiya Daniel I've just managed to get through to someone via WhatsApp, all sorted now thank you

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        9 days ago

        Hi Anne1940, thank you for your response. That's great to hear 😀

        If you have any further issues or queries, please don't hesitate to contact us.

        Regards,
        Daniel