Forum Discussion

emmabertie's avatar
emmabertie
Joining in
6 months ago

Lost memorable word- cant login

i need to get into my account to request to cancel my broadband as i am leaving my house. It wont let me log in to my account as it says to verify (i dont have an email of this) and i tried to call and i need a memorable word which i have no idea what it is. Please help

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    6 months ago

    Hi there emmabertie 👋 Welcome to our forum and thanks for your post 😊

    Sorry to see that you've been unable to log into your online account. We can request for a memorable word reminder to be sent to you.

    I'll pop you a PM to confirm some details so this can be done.

    Regards

    Nathan