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MickCF's avatar
MickCF
Just joined
20 hours ago

Login to VM account

I have a VM account which I cannot access. 

I have a O2 account linked to my Googlemail email address. 

When I go to access VM account I get the 'link to your VMO2 account. I go through the process, it sees I have a valid VM account it also quotes my O2 Google mail account and says do I want to link VM account to it. I confirm I do, it asks for full VM email address and sends an email to it to complete linking. But of course I can't access the email via any webmail address as it sends me back to link your accounts. So I'm stuck in a vicious circle.

Any ideas how I resolve this?

1 Reply

  • jamaal-akh's avatar
    jamaal-akh
    Icon for Forum Team rankForum Team
    2 hours ago

    Hi Mick 👋 

     

    Thank you for taking the time to flag this to us. We're sorry that you're unable access your online VM account 😔 We've sent you a PM to discuss this further 🙂