Forum Discussion

pamelina's avatar
pamelina
Joining in
30 days ago

Logging onto account issues

Afternoon Virgin Media Team,

I've just tried to log into my account and noticed i haven't received any emails from Virgin Media since 28th July. Using my virgin media account password i'm getting the error message "your password was wasn't verified" so i've had to click 'verify another way' to get in. I see an email dated 28th Jul, that my virgin media O2 ID was been created and linked but i don't recall setting up.

Can anyone help? Whatever changes has occured means i'm not getting any emails and my password is not recognised.

Thank you 

Pamela

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    30 days ago

    Hi Pamela, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with logging in to view your emails. Please reach out to the team via 150 / 0345 454 1111 so they can look into things and help further. 

    Many thanks,