Forum Discussion

ecanham's avatar
ecanham
Joining in
2 years ago

logging in

cannot log in to my account, tried resetting password several times without success

  • Hi ecanham 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're experiencing 😔

    In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • 3 weeks have passed.Still not able to access account!

    Opened ticket to  IT over a week ago ,not heard a thing.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team

      Hi ecanham 

      I can see you have been speaking to my colleague, Daniel, via PM so if you do require an update on this please do reach out to him directly.

      Thank you