Forum Discussion

dsellers's avatar
dsellers
Joining in
2 months ago

Linking Virgin Media account to Virgin Media O2 ID for a second email address

I've wasted a whole day trying to restore a link to Virgin email after transferring to a new android phone. The main stumbling block seems to be that I'm unable to link a Virgin Media account to Virgin Media O2 ID for a second email address that belongs to this phone (without transferring control of the account to this second email address). What is the solution? Things shouldn't be this complicated!

4 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello dsellers. 

    I'm sorry to hear you're also having issues with linking your accounts together. We're fully aware of the issues some of our customers are facing. We are working on a fix right now and hope to have everything sorted as soon as possible.

    In the meantime, we have some help here

    If you're still experiencing issues after that. It would be best to give the team a call on 150 from a Virgin Media Landline or 03454541111 from any other phone. 

    Gareth_L
     

    • dsellers's avatar
      dsellers
      Joining in
      2 months ago

      Thanks Gareth_L. 

      When you said "we have some help here", what did you mean? Should your message have included a link to something?

       

      • legacy1's avatar
        legacy1
        Alessandro Volta
        2 months ago

        when you log in with the second email address you can click skip on linking