Forum Discussion

cimekaaa's avatar
cimekaaa
Just browsing
2 months ago
Solved

Linking virgin m

I having this issue

Please advise 

  • cimekaaa's avatar
    cimekaaa
    2 months ago

    Definitely not vpn problem, that looks like virgin media setup issue

    I found solution and following this procedure:

    Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again.

    Credits to JSladen

    After that, log off, log back in and all was looking right

2 Replies

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi cimekaaa 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with this error. 

    Are you using a VPN or an Apple device at all? If so, you must disable any VPN's or Apple/Private Relay when registering for your Virgin Media O2 ID. 

    If no VPN is enabled, please try clearing your cache/cookies from the device/browser and try again 

    Keep us posted with how you get on. 

    • cimekaaa's avatar
      cimekaaa
      Just browsing
      2 months ago

      Definitely not vpn problem, that looks like virgin media setup issue

      I found solution and following this procedure:

      Go to Bing Search (yes, it has to be Bing), and search for 'Virgin Media Register', and look for the first non sponsored result, which should be titled 'Register My Virgin Media Account' follow that which manages to stay on the original Virgin Media Registration page. Setup your virgin media account there. Once that is setup try and go to the normal login which takes you back to the VirginMediaO2 linking thing, and set up/link again.

      Credits to JSladen

      After that, log off, log back in and all was looking right