Forum Discussion

bennybentley's avatar
bennybentley
Joining in
1 month ago

Link accounts

Ive moved home and taken my broadband with me which has been connected 

It asks me to link new account with old one which I've tried to do but always get an error 

Ive done chat help twice and told will get sorted but still nothing 

So I can't log in and see bills or anything .

Service running fine but logging in is horrid and still same after 2 weeks .

link account
moved house

2 Replies

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  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)
    1 month ago

    Hi bennybentley,

    Thanks for your post and welcome to our community.

    We're sorry to hear you're having some issues linking the accounts.

    What error message do you see please?

    Please pop back to us when you can. 

    • bennybentley's avatar
      bennybentley
      Joining in
      1 month ago

      Error

      This request has expired or is invalid Return to the application and restart the process

      Then goes straight to home page every time