Well recent bill today was almost double what I had started with broadband only as I was out of contract thought I would check the present deals and for package I have it's new customer £29.99 when I paid just over £50 today's Bill so after going through chat bot then chat to person I looked out number to call VM
Result was I'm leaving as they said best deal they could do was £49 so on my 30 day notice
After years with Virgin it's time to look for another internet supplier
But @madric can be a new customer again. Just somewhere else.
Yep!
Forum TeamHello madric
Sorry to hear of the package cost and problems negotiating a new deal, we understand the frustration and you taking the time to raise this via the forums.
As with all providers we do offer introductory offers to new customers, at the start of all of our customers time with us they will have benefited from such a deal. Once this expires we'll always do all we can to offer the best existing customer deal available.
As you have advised you have given your 30 days notice, the team will likely reach out to you during this time with an offer.
