9 September 2024 will be my last day with virgin media, your prices are no longer competitive
Vodafone 900mb for £31 a month , your price for that speed is no where near that, it's too high
been with virgin media 13 years and 8 months
got 2 phone calls from retentions, that didn't help, 0% help
Hi bhaskarsamani
Thank you for your post. I'm sorry to hear you're leaving us and that you feel this way.
When processing your disconnection, did you discuss your package further with the team? We'll always offer the cheapest deal available for the package in discussion. However our offers and discounts are always changing, so it might be worth getting back in touch with the team again soon to see what else we have to offer, if you do have a change of heart. 13 years is a long time and we'd be sad to see you go!
We're afraid that we cannot help from here in terms of renewals and package changes, however if we can help you with anything else before your disconnection takes place, please do let us know
Until about 1 year ago there was no competition for high speed broadband where I live, openreach have no plans to upgrade from fttc to fttp until 2026
CityFibre installed fibre 1 year ago
Voadafone offer good deals on cityfibre network for broadband and phone, they don't rip you off if you don't want a TV package
Sometimes the connection drops out for a few minutes, not good for a game like runescape
A engineer is booked for tommorow
Hi bhaskarsamani
Thanks for your reply - do let us know how the visit goes tomorrow. We're sure that the engineer will be able to resolve the issues you've been experiencing. If not, we will be here to help.
