Leaving Virgin and facing retaliatory action
Recently found out Virgin has messed up with my Direct Debit and is now charging me a ridiculous late fee as well as next month's bill despite the fact I've already set up my leaving date on the phone. I'm leaving and I do not want to pay any more than I'm using.
I will pay for one month, but I will not pay the late fee considering this was Virgin's mistake, and I will not pay for another month of use that I will not use. It's too expensive and I'm just a disabled woman trying to make ends meet. Is Virgin really so low to abuse disabled women and extort money out of them for a service that has been cancelled?
Calling support just redirects me to a robot that asks me to pay the bill, with no other options and no way to contact a human. This feels evil to me. I already had a case with the Ombudsman regarding Virgin's behaviour and I will definitely be opening another one if this is not resolved. My PTSD is in full force due to Virgin's aggressive tactics to steal money from me.
Help would be appreciated. Thank you.
