Forum Discussion

PDStanding's avatar
PDStanding
Joining in
2 months ago

Late payment charge and direct debit not taken

I have just received an email from Virgin Media with my latest bill, indicating that payment was not taken from my bank account and as a result a late payment charge has been applied!  I have never missed a payment.  I phoned last month and had one of your agents change my bank account details to my business bank account, as far as I can see the details are correct on my account.  I have filed a complaint on this but would appreciate a quick resolution here, especially a I never miss a payment and always have adequte funds in my accounts!

Many thanks,

Paul

  • Paul_DN's avatar
    Paul_DN
    Forum Team
    2 months ago

    Hi Paul,

    Thank you for reaching out to us in our community and welcome, I am sorry to hear you've been given a late payment charge after changing your Direct Debit details and for any worry this may be causing , we understand you have never paid late before, so I can look further into this and get it resolved ASAP I have sent you an invite into a private chat, please look out for a white envelope.

    Regards

    Paul.