Forum Discussion

szcz3p's avatar
szcz3p
Joining in
9 months ago

Late fee payment

In January this year I have gone through less than smooth upgrade process to my package. As a result my January bill was higher than usual however VM still collected the usual amount via Direct Debit and the outstanding bill balance was carried over to the next month + a £7.50 late payment fee. This has caused a 'Late payment' marker to be added to my otherwise immaculate credit score. I really don't care about that £7.50 but is there any way to have the 'Late payment' removed from my credit score as I have learned it will stay on my record for 6 years and it was was clearly a VM fault by not taking the correct amount via DD.

I'd appreaciate any help in this matter,

Kris

1 Reply

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    9 months ago

    Hi szcz3p thanks for posting and welcome back to our community.

    Sorry to hear you've received an incorrect late payment fee. And sorry for any negative impact that the fee may have had. So that I can take a look on your behalf, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R