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camilla1's avatar
camilla1
Joining in
3 days ago

Kit Returns Issue

Hi, I am also having an issue with returning kit. I have been waiting for a returns pack for almost a month and the constant text messages and emails about being charged are worrying.  I am also being asked to return a streaming device that we have never had. We only have the 3 Hub. I am extremely concerned that I am going to be billed for something I have never received. 

Please will someone get back to me ASAP!?  

Thanks 

1 Reply

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 days ago

    Good morning camilla1 

    Thanks for posting and welcome to the community. Sorry to hear you've not received returns packaging and also the dispute over the Stream Box never actually being received.

    I'll send you a PM now to assist further

    Best wishes.