Forum Discussion

ASmith3's avatar
ASmith3
Dialled in
2 years ago

Kit return packaging not received

I've requested packaging to return my Virgin Hub, this was a week and a half ago and I've still not received it. In the meantime I've been sent an email saying my account has been charged for not returning their kit. This email has a link to book a pickup, can I put the Hub in any packaging for collection? A taped bag? I have no boxes. If not how long should I be footing the bill for before I receive any packaging?

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    2 years ago

    Hi ASmith3 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry to hear you've not received your returns packaging and you've been charged. 

    I would like to take a closer look into this so will pop you a PM 📩 now to confirm some details and we can take it from there. 

    Thanks