Kit return collection

Question

Hi, trying to return the kit via yodel stores, but failed 2 times already: stores just refuse to collect it. Yodel advised to try other stores or ask you directly to collect.

Could you collect it from my home?

Thanks,

Pavel

Martin_N · Answer

Hi Polkat,
Thank you for your post and welcome to the community.&nbsp;
We're sorry for any issue you're having with returning your equipment.&nbsp;
To confirm, what is the equipment you are returning?
^Martin

newapollo · Answer

Hi Pavel,There may be another more customer centred store you can return the equipment to.You can use either or both of the following links to find your nearest returns storeThey contain different addresses, so may include one you haven't tried.https://www.collectplus.co.uk/find-a-store&nbsp;&nbsp;https://www.collectplus.yodel.co.uk/store-locator?v=2.&nbsp;

Polkat · Answer

It's a virgin media 1tb TV box and the hub/router

Carley_S · Answer

Thank you for confirming this Polkat&nbsp;
Have you the equipment all packaged up with the returns label?
Do the links provided by newapollo help locate a store that will be able to accept the return as not all stores will do this?
&nbsp;

Polkat · Answer

Hi, yes, I have packed it all up and tried 2 stores out of the list, but both refused to take it. Tried to approach Yodel but they couldn't help. Is there anyway to organise a return from home? I have a concierge so could leave for a pickup anytime.

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Kit return collection

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