Forum Discussion

Lil-Squabbit's avatar
Lil-Squabbit
Superfast
3 hours ago

Keep Getting Emails About Outstanding Bill

As the title implies, we keep getting an email about paying a bill for a late payment, even though the bill was settled in FULL yesterday. It even says "PAID" on the VM portal site, but when I click view on VirginMedia, it is saying we still have to pay the same bill??? How can it be paid and not paid at the same time, is this some kind of Schrödinger Bill Payments or what?

#angry #frustrated 

Virgin Media are a circus half the time and this is getting ridiculous, one issue after another with this company!

 

2 Replies

  • Mr Left Hand, meet Mr Right Hand.

    Never seen an organisation so fragmented, disorganised and siloed. And it’s customers that suffer for it.

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Emails are sent out in batches and that particular batch was probably prepared by the billing system before your payment was made. 

    The My VM app and My Virgin media vai the web browser aren't always updated at the same time so there can be disparities in what's shown between the two.