As the title implies, we keep getting an email about paying a bill for a late payment, even though the bill was settled in FULL yesterday. It even says "PAID" on the VM portal site, but when I click view on VirginMedia, it is saying we still have to pay the same bill??? How can it be paid and not paid at the same time, is this some kind of Schrödinger Bill Payments or what?
#angry #frustrated
Virgin Media are a circus half the time and this is getting ridiculous, one issue after another with this company!
Sorry it's been so long, but we stopped receiving the emails, so we assumed that the situation had resolved itself. However, it has not! We logged into our Virgin Media account this morning to ensure there was enough money in our account to cover the new bill for this month and this madness is what we saw (however, we did manage to make the payment for this month's, or any new bill we may get over the next few days though), bear in mind that this is when we clicked "View Bill"!
As you can all see, the first image shows the bill in question for last month, which is clearly PAID! We then clicked the wee link at the bottom, "View bill in my Virgin Media", which took us to a new page (see image 2)
IMAGE 1IMAGE 2
As you can all see, there are clearly issues with Virgin Media's billing systems and or links. It's as if the page in image 2 lives in a universe all of its own, regardless, this page, or this part of the website needs updating because if we get another late payment charge, reminder via email or the money we just paid to cover this month's bill, mysteriously goes missing, then we will have to take this complaint as far as we can and seek damages for all the stress this has caused myself and my family. PULL YOUR FINGER OUT, VIRGIN MEDIA!!!
I need to speak to someone from the team, as we seriously need to get this sorted out, please! We just can't afford to pay 2 bills for the same demand.
Whats disgusting is that stuff like this from companies can affect credit history so you have to pay the bill, start the complaints procedure, and then chase up a refund to be on the safe side. If you refuse to pay it then it just ends up going to a debt collector and your credit affected. Same thing if they "misplace" your returned gear or claim they haven't got it when you've sent it back or given it to an engineer to take back
I am begrudgingly staying with them for another 2 years but they've already shown disturbing signs in the cooling off period of this new contract, and the phone lines experience is truly a stressful experience that they don't seem to have any desire to fix.
I seriously doubt anything will make me stay at the end of this contract if just one alternative is offering gig speeds as at the moment its 1gig with VirginMedia or sub 100mbps speeds with everyone else. Both choices are bad but I'm just choosing the lesser evil because I don't want to be having 10mbps - 70mbps internet for 2 years.
Emails are sent out in batches and that particular batch was probably prepared by the billing system before your payment was made.
The My VM app and My Virgin media vai the web browser aren't always updated at the same time so there can be disparities in what's shown between the two.
