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Ross127's avatar
Ross127
Joining in
5 months ago

Issues logging into email

Hey everybody, I've been unable to log into my email account, I get this error message even when I use different devices on different internet WiFis. Or even using mobile data to log in.

 

Really concerned, can anyone help?

 

The requested URL was rejected. Please consult with your administrator.

Your support ID is 60f18402-ec95-4300-9682-c0457a563b87

Error 403 - Forbidden

F5 site: pa2-par

9 Replies

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  • Hey Ross127, thank you for reaching out and we are sorry to hear about your email issue also, a warm welcome to the community.

    To confirm have you got a VPN on?

    Are you also allowing Pops up?

    • Ross127's avatar
      Ross127
      Joining in

      Hello!

      I confirm I have no VPN on and I am allowing pop ups.

      I also tried another browser Chrome, newly downloaded and the same error.

      I tried my mobile data network and the same error message too.

       

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Hey Ross127, thank you for reaching out and warm welcome to the community, we are so sorry to hear about these email issue.

        What error message are you getting?

        What is the error code if you are getting one?

         

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Important question.  Are you still a paying customer of VM Broadband?

    • Ross127's avatar
      Ross127
      Joining in

      So my account is part of a family account and it's still an active paying account of VM broadband

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        Well that's one less thing to worry about as a paying customer.  VM are currently purging old "non-paying" mailboxes.