Forum Discussion

Hb2003's avatar
Hb2003
Just joined
10 days ago

Issue logging into account

My account was set up over the phone with postcode LE11 3NF but I have not had any email confirmation so do not know my account number or area ref. Please help, thanks!

account
Broadband
complaint
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3 Replies

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    10 days ago

    Hi Hb2003 thanks for posting although we're sorry to hear of the concerns you've raised here.

    The Area Reference for the postcode given is 30, we do hope this helps and if you need any further help please let us know.

    Many thanks

    • Hb2003's avatar
      Hb2003
      Just joined
      10 days ago

      Now when I try to log in I get an error message saying “Email address doesn’t match” but the email I used is definitely correct but the account was created by staff over the phone so I do not know if they signed me up with the incorrect email. 

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        9 days ago

        Thank you for that information. We're sorry for the issues you're having with this. I will private message you to confirm some details to look into this further. 

        ^Martin