Forum Discussion

PennyLane01's avatar
PennyLane01
Tuning in
2 months ago

Invalid Log in error for My VM

I'm having the same problem, even if I click on a link sent to my email address it asks me to sign in, I try using the email address and get an invalid email notification.   

2 Replies

  • Hello PennyLane01 👋

    Welcome to our Community Forums and thanks for your post. 

    I am sorry to hear you are experiencing some issues with your account so will pop you a PM now so we can take a closer look into this for you 😊

    Speak soon!

  • I have tried my laptop using chrome and Edge and my phone via Google with the same result.  I can however access the app on my phone and checked my account email is correct, but this doesn't allow me access to emails.  It's getting worse with Virgin, I can no longer get my emails in Outlook and have to login on my phone when I am not home.