Forum Discussion

nattoner77's avatar
nattoner77
Tuning in
9 days ago

Installation today - TV won’t work “it looks like you aren’t home”

Engineers arrived today to install tv & broadband. All went well until getting to the tv set up. 
keep getting the message above and can’t access tv ( 2 tvs and neither work). Engineer said just keep unplugging usb and it will come on, he tried multiple times and then left. 
Called VM to be told I need an engineer to finish setting up services and no available appointments until 15th September! 
Was told it might sort itself out in the next 24/48 hours… and I could have a credit on first bill. 
I have looked at previous answers to this issue and followed instructions but nothing is working. 
Am I really going to be waiting nearly two weeks for tv service? My kids aren’t home yet but I can’t see my life being very pleasant for the next few weeks if I don’t get it sorted. 
Any help would be greatly appreciated. 

2 Replies

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 days ago

    Hey nattoner77, thank you for reaching out and we are so sorry to hear about your TV issues, also a very warm welcome to the community.

    If an engineer has been booked this would be needed as this is last resort.

    What error messages you are getting?

  • RetiredATCO's avatar
    RetiredATCO
    Up to speed
    8 days ago

    @nattoner77 what are you actually trying to connect to your TV?

    You mention USB but there is no VM equipment that connects that way.

    Have you connected the TV(s) via WiFi or ethernet to the router, using the new WiFi password if you previously connected to a different router?