Forum Discussion

Musherrehsum's avatar
Musherrehsum
Joining in
12 days ago
Solved

Incorrectly billed for last 10 months

I have just noticed I have been overcharged for the last 10 months. 
What is the quickest and easiest way to get this rectified please ?

  • Carley_S's avatar
    Carley_S
    10 days ago

    Thank you for joining me over private message Musherrehsum 

    Glad we were able to investigate and resolve this for you today. 

    If you believe the issue to be fully resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post, alternatively you can just like or 'like' the post if it helped you. 

    Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
     

  • Carley_S's avatar
    Carley_S
    Forum Team
    12 days ago

    Hi Musherrehsum 

    Welcome to the Community Forums. 

    Sorry to hear of your billing concerns. Let's take a look at what's happened and investigate further. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down. 

     

    • Carley_S's avatar
      Carley_S
      Forum Team
      10 days ago

      Thank you for joining me over private message Musherrehsum 

      Glad we were able to investigate and resolve this for you today. 

      If you believe the issue to be fully resolved, you can mark the thread as resolved by clicking the helpful answer given, and this will show anyone else having an issue that an answer was given and direct them to the post, alternatively you can just like or 'like' the post if it helped you. 

      Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.