Incorrect final bill

Hi JamesCC 

Does the bill state it's the Final Bill?

Virgin continue to bill you as usual until your disconnection is complete. This helps to make sure your final month of service isn’t interrupted.

You will therefore probably see charges that go beyond your disconnection date, normally because your cancellation date takes effect mid billing cycle.

Once your services are fully disconnected VM recalculate what you’ve used and send an adjusted final bill  detailing any credits you may have for the services you haven't  used. They then refund those monies.

For example my billing date this month is 23rd, but it covers the services between the 19th September and 18th October. So if my services  were cancelled and disconnected on 25th then I would expect to receive a revised Final Bill with credits to cover from 26th September to 18th October.

The following page details how trhe final bill is calculated

https://www.virginmedia.com/support/help/billing-and-payment/bill-explainer/my-final-bill-explainer

I sympathise! Although I haven't received any more bills after switching, my last (Inc final) 2 bills from Virgin were incorrect as they billed me for period after I had been disconnected, and raised cost significantly for penultimate billing period when I was still in contract (apart from 2 days). Final statement incorrect. They owe me more than proposed refund (which I haven't had yet!) . PLEASE can anyone provide an email address as phone handlers just lie and fob you off.

Thanks, I have replied to a private message (from Steven), but nothing heard back yet. Just to confirm, today is day 48 since disconnection, no credit received from Virgin, who will no doubt be earning interest on both credit offered and overcharged amount. Having been a customer since NTL days, they've already had many thousands out of me over the years without resorting to desperate attempts to overcharge former customers.

Just want to say a massive thank you to Steven_L (who took over the baton from Matthew_ML) for sorting out my credit after leaving Virgin. It's worrying that core customer service staff at Virgin were not helpful, and thank goodness for Forum team who understand the issues faced by customers and can get them sorted (I say this with some relief after £231 has just appeared in my bank, 56 days after Virgin promised to send a cheque for a substantially smaller amount. That never happened!). Assuming that the Forum team are also Virgin employees, please can I suggest that their superior customer handling skills are rewarded appropriately.  Grateful thanks from me.