Forum Discussion

perezindia's avatar
perezindia
Tuning in
9 days ago
Solved

Incorrect Contract now have to cancel.

I was looking to see if someone could help me

I recently added a TV package to my broadband bundle and the total was £64.50 per month. On the online account I was given an offer to add sky movies for £7.50 per month. I received a confirmation email that my bill be £72 per month going forward.

I then received the contract the next day and it incorrectly stated the bill would be £78.50 per month going forward. Having spent an hour on the phone I was told this deal would no longer be given. I was told it was a mistake at virgin media's end and nothing could be done about it.

I asked I revert back to my previous broadband only contract deal and was told this was not available and the price was increased by £30 per month. As I was still within the 14 day cooling off period I was told that another option would be to cancel my services which I agreed to. I was then told I had to give 30 days would be billed accordingly.

Can anyone offer any assistance of what I can do? It seems ridiculous I need to cancel a contract due to them not honouring the deal the emailed me confirming

Any help would be much appreciated. 

Many thanks

  • Sabrina_B's avatar
    Sabrina_B
    9 days ago

    Hi perezindia 👋. #

    Thanks for reaching out to us, sorry to hear of the issues that you have been facing with your package. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina

  • unisoft's avatar
    unisoft
    Knows their stuff
    9 days ago

    A confirmation is acceptance of the deal, and the advisors should be tracked down and retrained as you clearly had 14 days to revert your package. The so called error is not big enough to be believable and is poor excuse. If the system offered for 2p or £1 it would be credible as not reasonable expectation.

    Hopefully forum staff will fix this issue.

    • perezindia's avatar
      perezindia
      Tuning in
      2 days ago

      Thanks for your support. There was so many errors it was stressing me out. The wonderful Sabrina above stepped in and fixed everything. The deal was honoured and my cancellation was stopped. Can't believe it even got to that stage but it's sorted now thankfully. 

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    9 days ago

    Hi perezindia 👋. #

    Thanks for reaching out to us, sorry to hear of the issues that you have been facing with your package. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina