Forum Discussion

Burbs's avatar
Burbs
Tuning in
17 days ago

Incorrect billing

I renewed my VM Broadband package in July, it was advertised at £23.92/month on my dashboard but wouldn't let me proceed to purchase. I contacted the web chat service who said it is £28/month, but eventually agreed to a £4.08 credit on my bill each month to bring it down to the posted amount.

On my first bill in August, I was charged £30.14 for some unknown reason, and then in September and my upcoming bill in October it's gone through as £28. In August I contacted the web chat again and they said they have fixed the error and I would be reimbursed for the difference. Clearly this wasn't the case.

I've tried calling up today but can't get through to a human, so I've resorted to posting here. So far, I reckon I'm due £6.22 for August, £4.08 for September and £4.08 for the upcoming October bill which I can already see prepared to leave my account. So £14.38 in total, as well as the bills being corrected to £23.92/month henceforth.

How do I go about getting this sorted?

1 Reply

  • Hi Burbs, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with your billing after completing a renewal. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,