Forum Discussion

BillyButcher's avatar
BillyButcher
Joining in
3 months ago

Incorrect Billing

Did Virgin Media sort your issue and historically correct the late payment?

They have recently done the same to me even though I had a direct debit in place the entire time!!

The fact you get get an utterly useless and generic response that someone will get back to you in 21 days just shouldn't be acceptable in todays world with the speed of technology.

They must have so many corrections they need to make which speaks volumes for the quality of their services! 

The fact that no one would treat your situation as a special case just goes to show the disregard Virgin Media have for their customers 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    3 months ago

    Hi there BillyButcher 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your account and I would be happy to take a closer look into this with you via a private message. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.