Forum Discussion

Norman10's avatar
Norman10
Tuning in
9 months ago

Incorrect Billing after Total Service Loss credit

My new bill shows:

Your last bill amount        Credit £116.18

Your package (10th May-9th June)     £42.43

Amount due £75.53

I had a 'Total Service Loss credit' last month of £158.61

Clearly my current bill should be £0.00 with a remaining credit of £75.53

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    9 months ago

    Hey there Norman10 👋🏼 Thanks for reaching out to us on here.

    I'm sorry to hear about the issues with the bill - I will look in to this for you.
    We also advise not to post billing information as it may help fraudsters gain access to your account through security means. 🧾

    I will send a private message.

    Kind regards,
    Ilyas.