Forum Discussion

MickLee's avatar
MickLee
Tuning in
23 days ago

Incorrect Billing ( again ) on changing contract

Hi - as my contract was coming towards an end I contacted VirginMedia to negotiate a new deal. The telephone operative couldn’t improve on the offer that was being shown in my VirginMedia Account  so this offer was signed up to. The price here being £65.28 which was the price I was currently paying. All the emails came through confirming things ( new contract to May 2026, details of the services - these being exactly the same etc etc etc ) but I’m now getting further emails showing I’m going to be charged £123.54 (payable on 16/1/25) which is ridiculous and once again terrible customer service. From memory this is exactly the same muck up that took place when I previously changed contract which eventually got resolved via the VirginMedia Community Experts who also arrange compensation for all the inconvenience. Hopefully once again another of you Experts can pick up this matter and resolve the total nonsense that is taking place !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Regards Mick - Mick and Karen Lee - totally frustrated Virgin Customers

  • Beth_G's avatar
    Beth_G
    Forum Team
    23 days ago

    Hi MickLee,

    Thank you for your post. I'm sorry to hear there seems to have been an issue with your new package price, I can imagine this must be causing quite a bit of stress.

    I'll be more than happy to look into what's happened.

    I've popped you over a private message.