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Twels's avatar
Twels
Joining in
2 years ago

incorrect bill - Netflix

Every month I get a bill with an added Netflix subscription. I do not have Netflix!! I’ve asked virgin media to check my account has not been hacked.

I was assured this won’t happen again…. This month a bill with 2 x £15.99 charges in 1 month.

 

what is happening virgin media??

next step will have to be the ombudsman after 7 months of incorrect bills 

2 Replies

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Twels,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're receiving disputed charges related to Netflix. When did you last discuss this with our team and what have they advised?

    Thanks,
     

  • benidoine's avatar
    benidoine
    Dialled in
    2 years ago

    It should have been your next step after 2 illegal bills.  I had the same problem - they tried to tell me I was at fault.  The Netflix account was created when I was not even home!