Forum Discussion

Koeman's avatar
Koeman
Tuning in
2 years ago

I'm owed a credit to my account..how do I contact anyone

We recently had a loss of service for nearly 2 weeks, this was reported at the time and it was down to some maintenance that ran over. I was told I'd receive a credit for the downtime.

 

I still haven't received this.

If I call the CS line whatever option I choose I get cut off and sent web links etc, I went through web chat which prompted a WhatsApp message but I receive no response on there.

 

How can I speak to someone?

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Koeman, 

    Thank you for your post. I'm very sorry to hear about the service issue you had for that time period. 

    We are happy to review this for auto compensation. I will private message you now to confirm your details. 

    ^Martin