Forum Discussion

mysterybiscuits's avatar
mysterybiscuits
Joining in
3 years ago

I'm now homeless and need to cancel

Hi there,

 

I've been evicted by my landlord (a Section 21 no-fault eviction), and had to move out. I'm now homeless, and am sofa-surfing with friends and relatives. I contacted Virgin Media on Twitter, and they said waiving the early disconnection fee would be considered in my situation on a case by case basis, however I got in touch with Virgin Media via the WhatsApp chat and was told there was no possibility that the fee could be waived (or even reduced).

 

Is there any chance I could get a second opinion with regards to this? Due to my contract length left I would be paying the full disconnection fee and due to my current financial situation, I cannot afford this.

 

Thanks!

  • Jodi_S's avatar
    Jodi_S
    Forum Team
    3 years ago

    Hi mysterybiscuits,

    A warm welcome and thanks for posting on our community forums. We will be more than happy to look into this for you. I'll pop you over a private message to take some details from you.

    Click the purple envelope to accept the chat.

    Kind regards Jodi. 

    • Proffbollo's avatar
      Proffbollo
      Joining in
      2 years ago

      I am facing a similar problem with homelessness and Virgin media is refusing to cancel my contract even though they will not be able to deliver it anywhere I am dyslexic and don't know where to put this question to you in this forum

  • kornsteven's avatar
    kornsteven
    Tuning in
    3 years ago

    Did this get sorted? I’m in the exact same situation 

     

    I hope you find somewhere soon

    • Tom_W1's avatar
      Tom_W1
      Forum Team
      3 years ago

      Hi kornsteven thanks for your post here.

      I know we communicated yesterday through PM originally, so don't worry I'll respond to your latest PM as soon as possible.

      Many thanks

      • Gabyheaven's avatar
        Gabyheaven
        Settling in
        2 months ago

        Hi Tom can you please help me I’m in the exact same circumstance have been given a section 21 and am homeless but am being refused to waive the cancellation fee as they say it’s not possible despite my circumstances 

    • Proffbollo's avatar
      Proffbollo
      Joining in
      2 years ago

      Did this get sorted for you because this forum doesn't seem to give any answers

      • Robert_P's avatar
        Robert_P
        Forum Team
        2 years ago

        Hello Proffobollo

         

        Sorry to hear of the change in circumstances and the problems this is causing, we appreciate you taking the time to raise this via our forums and welcome to the community, wo just wish it was under better circumstances.

         

        In regards to Early Disconnection Fee's these are applicable in all cases depending on the circumstances. More details on these can be found here, we appreciate this may not be something your comfortable with discussing via a forum but if you have more questions please feel free to ask.

         

        Rob 

  • mdjobst's avatar
    mdjobst
    Joining in
    2 years ago

    Hi, I am also about to be made homeless due to a no-fault section 21 notice eviction, and have just been told by Virgin that despite these circumstances I am going to be charged an early cancellation fee – all because I quite obviously can't take my broadband contract on to connect up while I live on people's sofas. The agent I just spoke to told me there is no recourse to have this fee waived even given the circumstances – is this true, even with proof from the landlord? If this is the case it is shameful on Virgin's Media's part.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 months ago

    This is the outcome of signing up to a VM 18 month contract that exceeds the property rental period.

    With experience in this field, I wonder how many utility bills are unpaid & being chased.